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Refund Policy

Refund Policy

At Al Quran Companion, we are committed to providing the best experience for our clients. Our refund policy is designed to ensure clarity, fairness, and mutual respect. Below, you’ll find the comprehensive details of our refund policy, which applies to all transactions made through any payment gateway associated with our services.

General Overview

This refund policy applies to all payments made for services, Course subscriptions, or products purchased through Al Quran Companion via various payment gateways. We understand that sometimes situations arise that may require a refund, and we strive to handle these requests promptly and fairly. Our policy is transparent, ensuring that both our clients and the institute can maintain a positive and trusting relationship.

Refund Eligibility Criteria

A refund may be requested under the following circumstances:

  • Technical Issues or Service Disruptions: If the service purchased is inaccessible due to technical errors or system malfunctions that cannot be resolved in a reasonable timeframe, a full refund will be offered.

  • Incorrect Transactions: If an incorrect transaction is made, such as paying for the wrong course or service, refunds will be considered based on the situation. Proof of the error will be required for a refund request.

  • Service Not as Described: If the purchased course or service does not meet the description provided at the time of purchase, a refund will be offered. This includes any discrepancies in course content, materials, or services promised.

  • Cancellation Requests: Refunds for subscription-based services will be processed if a request is made within 7 days of the purchase date. Refunds will not be provided for any services used beyond this 7-day window.

Non-Refundable Situations

Certain transactions are considered non-refundable under specific circumstances, including but not limited to:

  • Completed Courses or Services: Once a course or service has been fully accessed or completed, no refund will be provided, as the value of the service has been fully realized.

  • Change of Mind: Refunds will not be issued for cases where clients change their mind after the purchase, provided the service was delivered as described.

  • Discounted Purchases: If a service was purchased during a promotional period or with a discount, the refund may only cover the full price paid, and the discount may not be refunded.

Refund Process

If you believe you are eligible for a refund, please follow the steps below:

  1. Contact Us: Send an email to our support team at support@alqurancompanion.com or reach out through our website’s contact form. Be sure to include your order number, a clear description of the issue, and any supporting evidence if applicable (e.g., screenshots or proof of transaction error).

  2. Review: Once we receive your request, our team will review the details and assess the eligibility of your refund based on the circumstances and our policy and our support team will to contact you on the provided Information.

  3. Resolution: If your refund request is approved, we will process it within 14-20 business days. Refunds will be credited back to the original payment method, depending on the payment gateway used.

  4. Notification: You will receive a notification once your refund has been processed, along with a confirmation of the amount refunded.

Refund Processing Fees

Refund requests may be subject to processing fees depending on the payment gateway used (e.g., credit card, debit card, PayPal, Stripe or any other online payment service). Any such fees will be deducted from the refunded amount. We will always provide a clear explanation of any fees before processing a refund.

Changes to the Refund Policy

Al Quran Companion reserves the right to modify or update this refund policy at any time. Any changes to the policy will be reflected on this page. We recommend reviewing this policy periodically to stay informed about any updates that may affect your transactions.

Conclusion

Our aim at Al Quran Companion is to foster a supportive and efficient learning environment for our clients. We hope this refund policy provides clarity and peace of mind, ensuring that everyone can continue their Quranic education with confidence.

We value your trust and look forward to continuing our partnership in helping you achieve your Quranic learning goals.

Contact Us

For any inquiries related to refunds or to initiate a refund request, please contact our customer support team. We are here to assist and ensure that your experience with Al Quran Companion is nothing less than exceptional.

Al Quran Companion
Email: support@alqurancompanion.com
Phone: +1 (929) 539-3182
Website: alqurancompanion.com/contact