Frequently Asked Questions - Al Quran Companion

Question 1

What courses do you offer?

Al Quran Companion · Accepted Answer

We offer comprehensive Islamic education courses including Quranic Tajweed, Quran Recitation, Quran Memorization (Hifz), Quranic Tafsir, Islamic Studies, and Arabic Language. Each course is designed for different skill levels from beginner to advanced.

Question 2

How long does it take to complete a course?

Al Quran Companion · Accepted Answer

Course duration varies depending on the program and your learning pace. Tajweed courses typically take 3-6 months, Quran Memorization can take 2-4 years, and Arabic Language courses range from 6-12 months. We offer flexible scheduling to accommodate your needs.

Question 3

Do you offer courses for children?

Al Quran Companion · Accepted Answer

Yes! We have specialized programs for children starting from age 5. Our kids' courses include interactive Quran reading, basic Arabic, Islamic stories, and age-appropriate Islamic education with engaging activities and games.

Question 4

How do I enroll in a course?

Al Quran Companion · Accepted Answer

Enrollment is simple! Browse our courses, select the one that interests you, and click "Enroll Now." You'll complete a brief assessment, choose your schedule, and make payment. Our team will then match you with a qualified instructor.

Question 5

Can I take multiple courses simultaneously?

Al Quran Companion · Accepted Answer

Yes, you can enroll in multiple courses. However, we recommend discussing your learning goals with our academic advisors to ensure you can manage the workload effectively and get the most out of each program.

Question 6

What are the requirements to join?

Al Quran Companion · Accepted Answer

There are no specific prerequisites for most beginner courses. You just need a stable internet connection, a device with camera and microphone, and dedication to learning. For advanced courses, we may require completion of prerequisite courses.

Question 7

What payment methods do you accept?

Al Quran Companion · Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Stripe, and other authorized payment gateways. Transactions are processed using industry-standard encryption for your security.

Question 8

Do you offer refunds?

Al Quran Companion · Accepted Answer

You are eligible for a full refund if you cancel your enrollment before attending your first scheduled class. Refunds may also be granted for duplicate billing, verified technical issues from our end, or instructor no-shows for more than 5 consecutive days. Refund requests must be submitted within 7 days of the issue.

Question 9

Are there any discounts available?

Al Quran Companion · Accepted Answer

We offer various discounts including early bird pricing, family packages (multiple family members), student discounts, and seasonal promotions. Subscribe to our newsletter to stay updated on current offers.

Question 10

Is there a processing fee for payments?

Al Quran Companion · Accepted Answer

Yes, a 5% processing fee is added to all payments to cover secure payment gateway costs, transaction processing, and maintaining our payment infrastructure. This fee ensures safe and reliable payment processing for all students and helps us continue providing quality Islamic education.

Question 11

What technology do I need for online classes?

Al Quran Companion · Accepted Answer

You need a computer, tablet, or smartphone with a stable internet connection, a working camera and microphone, and a modern web browser. We deliver sessions through platforms such as Zoom, Microsoft Teams, or our proprietary LMS tools.

Question 12

Can I access recorded lessons?

Al Quran Companion · Accepted Answer

Yes! All live sessions are recorded and available in your student portal within 24 hours. You can review lessons, catch up on missed classes, and study at your own pace. Recordings are available for the duration of your course plus 3 months.

Question 13

What if I have technical issues during class?

Al Quran Companion · Accepted Answer

Our technical support team is available 24/7. You can contact them via live chat, email, or phone. We also provide technical orientation sessions for new students and troubleshooting guides.

Question 14

Are your instructors qualified?

Al Quran Companion · Accepted Answer

All our instructors are highly qualified with Ijazah (certification) in their respective fields, university degrees in Islamic studies, and extensive teaching experience. They undergo continuous training to maintain the highest teaching standards.

Question 15

Can I choose my instructor?

Al Quran Companion · Accepted Answer

Yes, you can request a specific instructor based on availability. We also offer trial sessions with different instructors to help you find the best match for your learning style and preferences.

Question 16

What if I need to change my schedule?

Al Quran Companion · Accepted Answer

We understand that schedules can change. You can modify your class times through your student portal or by contacting our support team. We offer flexible scheduling options to accommodate different time zones and commitments.

Question 17

Do you provide certificates upon completion?

Al Quran Companion · Accepted Answer

Yes, we provide internationally recognized certificates upon successful completion of courses. Certificates include course details, duration, and are signed by qualified instructors. Digital certificates are available immediately, with physical certificates mailed upon request.

Question 18

Is my personal information secure?

Al Quran Companion · Accepted Answer

Absolutely. We use industry-standard encryption and security measures to protect your personal information. We comply with international privacy regulations and never share your data with third parties without your consent.

Question 19

Can I pause my course if needed?

Al Quran Companion · Accepted Answer

Yes, you can pause your classes and retain the remaining balance as class credit, valid for up to 3 months from the pause date. After this period, the credits will expire and are not eligible for refund or extension. Contact our support team to arrange the pause.

Question 20

Do you offer trial classes?

Al Quran Companion · Accepted Answer

Yes! We offer up to 3 free trial classes or 1 free evaluation class to new students. Trial classes are non-transferable and cannot be rescheduled once booked. After the trial period, a paid monthly subscription is required to continue services.

Question 21

What happens if I miss a class?

Al Quran Companion · Accepted Answer

To qualify for a make-up class, you must notify us at least 4 hours in advance. Missed classes without timely notice are marked absent and are not eligible for rescheduling. Make-up classes are offered based on teacher availability.

Question 22

How do I get started with Quran classes?

Al Quran Companion · Accepted Answer

Getting started is simple! Fill out our contact form with your details and preferences. Our admission department will then reach out to you to schedule your Quran class according to your convenient time. We work around your schedule to find the perfect time slot.

Question 23

Which platforms do you use for online classes?

Al Quran Companion · Accepted Answer

We use Zoom and Microsoft Teams for our Quran classes. During the enrollment process, you can choose which platform you prefer based on your comfort and availability.

Question 24

How do I join my scheduled class?

Al Quran Companion · Accepted Answer

Once your trial class is scheduled, we will send you the login details for your chosen platform (Zoom or Microsoft Teams). Simply download and install the application, login with the provided credentials, and join your class at the agreed time.

Question 25

What happens after I submit the contact form?

Al Quran Companion · Accepted Answer

After you submit the contact form, our admission department will contact you to discuss your learning goals and schedule your trial class at a time that works best for you. We ensure the process is convenient and tailored to your needs.

Question 26

Do I need to create my own Zoom or Teams account?

Al Quran Companion · Accepted Answer

No, you don't need to create your own account. We provide you with all the necessary login credentials for the platform you choose. You just need to download the application and use our provided details to join your classes.

Frequently Asked
Questions

What courses do you offer?

How long does it take to complete a course?

Do you offer courses for children?

How do I enroll in a course?

Can I take multiple courses simultaneously?

What are the requirements to join?

What payment methods do you accept?

Do you offer refunds?

Are there any discounts available?

Is there a processing fee for payments?

What technology do I need for online classes?

Can I access recorded lessons?

What if I have technical issues during class?

Are your instructors qualified?

Can I choose my instructor?

What if I need to change my schedule?

Do you provide certificates upon completion?

Is my personal information secure?

Can I pause my course if needed?

Do you offer trial classes?

What happens if I miss a class?

How do I get started with Quran classes?

Which platforms do you use for online classes?

How do I join my scheduled class?

What happens after I submit the contact form?

Do I need to create my own Zoom or Teams account?

Still Have Questions?

Contact Support

Browse Courses

Free Consultation

Most Popular Questions

What courses do you offer?

How long does it take to complete a course?

Do you offer courses for children?

How do I enroll in a course?

Can I take multiple courses simultaneously?

What are the requirements to join?

Frequently AskedQuestions

What courses do you offer?

How long does it take to complete a course?

Do you offer courses for children?

How do I enroll in a course?

Can I take multiple courses simultaneously?

What are the requirements to join?

What payment methods do you accept?

Do you offer refunds?

Are there any discounts available?

Is there a processing fee for payments?

What technology do I need for online classes?

Can I access recorded lessons?

What if I have technical issues during class?

Are your instructors qualified?

Can I choose my instructor?

What if I need to change my schedule?

Do you provide certificates upon completion?

Is my personal information secure?

Can I pause my course if needed?

Do you offer trial classes?

What happens if I miss a class?

How do I get started with Quran classes?

Which platforms do you use for online classes?

How do I join my scheduled class?

What happens after I submit the contact form?

Do I need to create my own Zoom or Teams account?

Still Have Questions?

Contact Support

Browse Courses

Free Consultation

Most Popular Questions

What courses do you offer?

How long does it take to complete a course?

Do you offer courses for children?

How do I enroll in a course?

Can I take multiple courses simultaneously?

What are the requirements to join?

Frequently Asked
Questions